Onboarding Adviser

Momenta Newcastle
As an Onboarding Adviser, you will be responsible for making outbound phone calls to new referrals who have been referred via Primary Care to our health and wellbeing programmes. Your primary objective will be to guide and assist participants throughout the onboarding process, providing them with essential information, assessing their eligibility, answering their questions, and ensuring their successful enrolment into the programme. This is a fastpaced, high-volume role that requires excellent communication skills, attention to detail and proficiency in utilising various software tools, including Microsoft 365 suite apps, Wildix (our call centre software), and our CRM system, Iaptus. The ability to speak additional languages and a background in a relevant discipline would be helpful.
Pay: £23,500-£27,500
Hours: Full time
Closes: When post is filled